His Highness Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman and Chairman of the Executive Council, visited the Customer Happiness Centers at the Department of Land and Real Estate Regulation and the Department of Municipality and Planning in Ajman, which received a six-star rating in the seventh evaluation cycle of the Ajman Excellence Program Awards.

His Highness affirmed that the Ajman Government places customer happiness at the forefront of its priorities and continuously strives to develop its services and simplify procedures, in line with international best practices, contributing to people’s happiness and raising the quality of life in the emirate.

His Highness said, “We believe that the efficiency of government services is not just a numerical indicator, but a true reflection of the government’s concern for people and its commitment to providing them with all services.” He added, “We work as a team and continue to develop our service system to achieve an agile government which goal is to meet the needs and aspirations of customers.”

During his visit, His Highness the Crown Prince of Ajman reviewed the services provided at the two centers and the facilities that meet the needs of various categories of customers. He also reviewed the continuous improvement and development efforts undertaken by the two departments to enhance the customer experience and meet their aspirations with efficiency and smoothness.

His Highness added, “What I witnessed today reflects a clear determination to excel and represents a bright face for the Ajman government, confirming that excellence is no longer an aspiration, but rather a deeply rooted institutional culture.”

His Highness the Crown Prince of Ajman indicated that the leadership of the emirate’s government, under the directives of His Highness Sheikh Humaid bin Rashid Al Nuaimi, Member of the Supreme Council and Ruler of Ajman, monitors government performance and seeks to provide all the necessary conditions for success and development for cadres and working entities.

During the visit, distinguished employees deserving of the “Service Star Badge” were announced for providing exceptional services, according to the monitoring of the Mystery Shopper project implemented by the Ajman Excellence Program. These employees include Nasser Al Marzouqi, Nouf Al Kaabi, and Aqeel Al Awadhi from the Department of Land and Real Estate Regulation, and Asma Al Marzouqi from the Department of Municipality and Planning.

His Highness Sheikh Ammar bin Humaid Al Nuaimi praised their efforts at the service centers and what was observed about their distinguished reception of customers, which he described as a model to be emulated.

His Highness the Crown Prince concluded his visit by thanking the employees at the two centers, calling for continued innovation and development, and strengthening partnerships between government agencies to achieve greater integration and smoothness in the customer experience.

This visit comes within the framework of His Highness the Crown Prince of Ajman’s commitment to directly monitoring the quality of government services and honoring centers that achieve exceptional excellence in performing their duties, in line with customer aspirations and contributing to the realization of Ajman Vision 2030 towards a flexible and distinguished government centered on people.

Sheikh Abdulaziz bin Humaid Al Nuaimi, Chairman of the Department of Land and Real Estate Regulation, emphasized that thanks to the directives of His Highness Sheikh Humaid bin Rashid Al Nuaimi, Member of the Supreme Council and Ruler of Ajman, may God protect him, and the follow-up of His Highness Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman, the Department has made significant strides in its journey towards real estate leadership. It has succeeded in achieving its strategic objectives and enhancing its readiness for the future by embracing excellence and a culture of creativity and innovation.

He added that the Department of Land and Real Estate Regulation is continuously working to ensure the success of the Ajman government’s initiatives and efforts aimed at eliminating bureaucracy and enhancing the quality and flexibility of institutional performance by simplifying procedures and developing government work methods. It also evaluates the level of services and assesses their efficiency and suitability for customer needs, focusing on modern working methods that serve its strategic objectives and future vision.

He highlighted the importance of providing proactive services characterized by high quality and efficiency, enriching the customer experience, and providing them with all means of comfort and luxury. He emphasized that customer waiting time has been reduced to 3 minutes, in addition to merging several services and concluding strategic partnerships to improve the customer experience and enhance electronic connectivity through the digital services portal, the department’s official website, and the UAE’s digital wallet.

For his part, Sheikh Rashid bin Humaid Al Nuaimi, Chairman of the Ajman Municipality and Planning Department, expressed his pride in the great and continuous support of His Highness Sheikh Ammar bin Humaid Al Nuaimi, appreciating His Highness’s visit to the department, which is an incentive for the ambitious competencies who continued to work diligently to adorn the Customer Happiness Center with a 6-star rating and delight every customer. The Municipality and Planning Department is constantly working to improve and develop its provision of exemplary services to the community, adhere to international standards, and equip the center with all the components to facilitate the completion of transactions using smart applications in record time and from anywhere.