Please ensure Javascript is enabled for purposes of website accessibility Digital Participation Policy - Department of Land and Real Estate Regulation

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Digital Participation Policy

The digital participation policy aims to set the necessary controls and rules to regulate the process of using digital participation tools and to clarify the procedures and responsibilities resulting from them to ensure optimal use of them, and to activate the role of customers, partners and society through social networking sites and applications in order to involve them in services development processes and effective participation to support decision-making, which ensures the development of the department’s services and setting priorities based on their needs and aspirations.


First: Our commitment to you

  • ⦿ We will address you with respect, attention and gaiety
  • ⦿ We will communicate with you through a helpful team that has knowledge, understands your needs, and can answer your inquiries.
  • ⦿ We will respond to your inquiries in a timely manner and without delay
  • ⦿ We will provide you with accurate information and proper service procedures
  • ⦿ We will be ready to communicate with you at the times and through the channels and sites that are most suitable for you.
  • ⦿ We will welcome your comments and suggestions and participate with you in developing our services.


Second: What we are hoping to find when communicating with you

  • ⦿ Appreciating the efforts of our employees serving you and dealing with them with mutual respect.
  • ⦿ Do not ask or discuss personal topics
  • ⦿ Commitment to public morals and applicable laws and policies
  • ⦿ Do not post any comments that contain inappropriate language or violate the privacy or abuse of others
  • ⦿ Do not post any comments that breach security
  • ⦿ Do not share any information or comments that violate the intellectual property rights of others or disclose their confidential information.


Supervision Policy

The Department of Land and Real Estate Regulation welcomes you so that you can post here whatever comments and opinions you want, and your contribution will be appreciated and we will take them into consideration as one of the important references in discussing the improvements and developments of our services.


Although the Department of Land and Real Estate Regulation welcomes any free comments and interventions on this platform, it has the full right to prevent the appearance of any content that could be the following:

  • ⦿ Source of security threat
  • ⦿ Include inappropriate language
  • ⦿ violating the privacy of others or abusive to them
  • ⦿ Violates applicable local and federal laws, regulations and policies
  • ⦿ Indecent, obscene or defamatory
  • ⦿ Contains unsolicited messages or promotes commerce
  • ⦿ May be interpreted as prejudicial or harmful to any group of society on the basis of race, color, nationality, religion, status…etc.
  • ⦿ Includes group or political discussions
  • ⦿ Contains a breach of intellectual proprietary rights

Not to complying with this policy could lead to blocking the participant



It should be noted that all posts and discussions raised by the public are considered personal and represent the point of view of its author, and the Department of Land and Real Estate Regulation does not bear any legal responsibility resulting from the abuse of digital sharing tools by users or a violation of this policy.


Al Imam Malik Bin Anas Street,
Al Jurf, Ajman, United Arab Emirates

Customer Care

Phone: +971 6 703 8888, Fax: +971 6 703 8800

Working Hours

Mon – Thu: 7:30 am–3:30 pm
Fri: 7:30 am – 12:00 pm