Ajman Land Department Launches a Customer and Employee’s Initiative


The Deputy Director General of the Department of Land and Real Estate Regulation in Ajman HE. Nasser Al Marzouqi, has chaired the forum of Customer Services Happiness Center’s employees and he was briefed on the outcome of the mystery shopper report for the fourth quarter of 2020 as the report results were positive with satisfaction reached 91.2% in respect of customer services.

The forum discussed the Service Center’s Strategy of 2021 which focuses on the reinforcement of the principles of government efficiency and customer and employee happiness. During such forum, several initiatives for satisfy the customers with their different levels were launched such as the permanent contact with customers, focusing on their needs and work for the improvement of their experiment in respect of service performance in the Department.

Applying the method of Department for honoring and encouraging its employees and reward them for outstanding performance, new standards is setup for the Happiness and Positivity Heroes initiative which stimulates the employees of customer happiness center on monthly basis to ensure customers satisfaction for the services provided.

The General Manager appreciated the results provided during the forum, praising the efforts taken by the Department’s employees and their keenness to improve real estate investment workplace. He directed the employees to the importance of doing their best continuously to achieve the Department’s strategic goals in accordance to the best government standards.